• Make sure that your Bluetooth and Location settings are on and you allowed our app access. 
  • Make sure you're inputting the right WiFi Name & Password 
  • Make sure that you have a stable WiFi connection. 
  • Make sure you're running the right iOS (Above 10.0)/Android version (Above 4.3) 
  • Make sure you have the latest update of the App If you're still encountering an issue, please contact our support team.